After calling Ace for my car rental needs and finding the staff friendly and coherent with my needs, the service was professional; the Hyundai Accent was as new, thanks Ace for great service at great rates, I will be in touch again next year. Edward k from UK. 

My wife and I would like to thank Sharlene and Debbie for the great service we got with our rental car in Perth. It was refreshing to get prompt efficient service, We are happy to recommend you to our friends and family, keep up the good work. Stella and Mark, Australia.

I hired a Hyundai Accent from Ace, and it was squeaky clean, the staff were very friendly, and knew what they were doing, the staff explained the services and charges extremely well. I consider Ace to be of high integrity, and will recommend them to any Perth visitor. Susannah, NSW Australia.

We have used Ace before and had no hesitation booking with them again, we booked a Hyundai Getz for 2 weeks, they responded to my emails quickly and efficiently, whilst they were keen to do business, they also showed concern for my family, and we checked a couple of others companies only to find Ace were the most competitive, good work Ace. Michael and Rainah, Ireland. 

I recently used Ace for an 8 Seater Tarago for 7 days, I phoned a few rental companies, and Ace were happy to talk to me and offered service I felt I could trust, everything was spot on, you guys will be my preferred supplier from now on. Paul W New Zealand. 

Ace have been our preferred supplier for awhile we rent a Tarago usually, and it’s always clean and ready to go, coming from Singapore, I like to use people I know I can trust without any nasty surprises Ace does it for me. Chan Singapore. 

I booked a Toyota Camry with Ace, and they picked me up from my hotel and dropped me back after the hire. Great service great rates, I will be back in April 2009 and Ace will get my business. Lulu Malaysia.

I hired a 1 Tonne Van from Ace, the staff were friendly and told me everything I needed to know up front, offered me free current street maps, and told me to ring them if I needed anything, they were quick with the paperwork, it was easy to see they had been well trained, good on ya Ace team. P Tagliesh Qld Australia. 

I have rented a few cars over the years, and had good and bad service, Ace were quick to answer the phone and had that friendly approach, they also seemed to know there stuff, no drama here just a good range of clean late model vehicles, maps provided, pick up service if required and great rates. Keep it up Ace, I am coming back. John Ferdinand Auckland.

I emailed Ace and a couple of other companies, I found them on the net, they were quick to reply and fulfill my hire car needs. So they deserved to have my business, they are close to the airport and also only a 7 minute drive to Perth hotels, a good choice for anyone renting a car. Fred Norton, Nottingham UK. 

I have used Ace for the last 12 years or so for my hire vehicles, they have a great range, and cars are serviced regularly and always clean, prices are competitive, and they have a focus on customer service, they even pick me up from the airport  if I arrive in the daytime. Keep up the good work and thanks for the ongoing service. Sheila R Tasmania. 

Being a local guy, I phone Ace and a few others, and they always give me the best deal, so they deserve my business, they keep telling me I will pay more next time, but there rate has not increased in 5 years, so good work Ace. Shane Botwright Manning WA.

I come to Perth on business a couple of times a year, and need a no fuss rental so I can go off to my appointment I usually rent a Toyota Camry, and I can always rely on Ace, they set up the car at the airport for me, it just takes the stress out of my trip. Harry Wirantono Jakarta. 

Ace seemed to have a good website, so I sent them an email and they responded effectively to my needs, we did the paperwork by fax, I picked up the car at the airport on my arrival, and was greeted with a friendly smile upon my return to their office. Thanks for the excellent service. Mary Jones Wales. 

I rented a 3 door Hyundai Getz from Ace for a week, it was a great little car, but after a couple of days I needed something bigger, so I called them up and they swapped me into a Toyota Camry with no fuss, the staff were tuned in to customer service. I will send some clients to them without hesitation. Jeff Macintosh. Sydney.

Driver Liability
A driver liability of $1850.00 Australian applies on all our hire agreements. However this can be reduced to $400.00 upon payment of $13.00 per day Payment will entitle the hirer to wildlife cover and single vehicle accident. Drivers over 21 and under 25 years of age can reduce their liability to $850 only. Drivers over 70 years of age have a non-reducible $1850.00 liability.

Age limitations
Minimum driver age must be 21 years. Maximum age 74 years.

Limitations of use
We ask drivers to nominate their areas of use but point out that our limitations of use are Carnarvon to the North, Esperance to the South and Kalgoorlie in the East. All travel must be on sealed roads ie. of bitumen or tarmac and regularly maintained. The hirer will be responsible for all damage occurring to the vehicle if it is driven at any time during the hire on unsealed roads

Deposits on vehicles
All hirers must pay a security deposit on the hire vehicle before it is taken on hire. This can be paid by credit card or cash. Satisfactory evidence of identification must be produced for each hire.
Standard Conditions on all Vehicle Rentals

Rental Agreement Terms & Conditions
This is an Agreement between the Hirer (“You”) and the Company (“Company”), identified on Page 1, to rent the motor vehicle (“the Vehicle”) described on Page 1 including all its accessories, tools, tyres and equipment as well as any replacement vehicle.

1. Vehicle Condition and Return
You acknowledge the Vehicle is delivered to You in good operating condition with seal of the odometer unbroken. You agree to return the Vehicle in the same condition (except for ordinary wear and tear NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with its tolls, tyres, accessories and equipment on the date and place specified on Page 1 ( or sooner, if demanded by the Company). The Company may take possession of the Vehicle without prior demand to You and at your expense if there has been a breach of any terms or conditions of this Agreement or if the Vehicle is illegally parked, used in violation of the law or is apparently abandoned. If the seal of the odometer is broken, or otherwise tampered with, You will be responsible for not only an extra charge based on 500 km’s per day at 50c per km, but also for any cost of repairing or replacing the odometer.
NOTE: If there is to be any extension of the period of hire beyond that stated on Page 1, the Company must be notified and must agree to such extension in writing, otherwise the Vehicle will be immediately reported to the police as stolen.

2. Person who must not drive the Vehicle
(a) A person who is not identified on Page 1 as either the Hirer, Joint Hirer or Authorised
Driver.
(b) A person who is not licensed to drive the hired class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage whilst driving the Vehicle.
(d) A person who is driving the Vehicle whilst under the influence of a drug.
(e) A person who has given or for whom You have given a false name, age, address or drivers licence details.
(f) A person whose drivers licence has been cancelled, endorsed or suspended within the last three years.
(g) A person who has held a driver’s licence for any class of vehicle for less than two years.
(h) A person who uses or intends to use the Vehicle for an illegal purpose.

3. Circumstances where the Vehicle must not be Used
(a) Any area outside the Area of Use shown on Page l.
(b) Any unsealed roads or off-road conditions unless authorized by the Company in the Area of Use on Page 1.
(c) The carriage of any persons for hire of the carriage of any inflammable, explosive or corrosive materials.
(d) Pushing or towing of any vehicle, trailer, boat or other object unless the Company has authorized such use in writing.
(e) The carriage of any greater load and/or for a purpose for which the Vehicle was designed and constructed.
(f) The carriage of any animal in the Vehicle unless authorized in writing or noted on Page 1 in SPECIAL CONDITIONS.
(g) The use of the vehicle for racing, pacemaking, reliability trials, hill climbing or being tested in preparation for those activities.
(h) The use of the Vehicle in a dangerous manner.
(i) The use of the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.

4. Obligations of the Hirer/Joint Hirer/Authorised Driver.
Note: The Hirer/Joint Hirer and Authorised Driver are jointly and severally liable for compliance with the terms and conditions of this Agreement. By entering into this Agreement You are responsible for and irrevocably authorize the Company to debit the credit card provided on Page 1 or any other credit card provided ( and You will pay the company on demand any balance) with the following charges.
(a) The rental charges specified on Page 1.
(b) All charges claimed by the Company in respect of parking and/or any other traffic violations incurred during the period of hire or until such later time as the Vehicle is returned to the Company.
(c) All loss or damage to the Vehicle (including the loss or use of that Vehicle). Legal expenses, assessment fees, towing and recovery, consequential third party damage, storage and company service charges where:
(i) Any item or condition of this Agreement has been breached
(ii) The Vehicle is involved in a single vehicle accident unless the Company waives such loss to the Single Vehicle Incident Liability amount shown on Page 1 (which amount will apply in addition to the Standard Liability Charge noted on Page 1). A Single Vehicle Incident is defined as any incident where the Vehicle suffers loss or damage as a result of an impact with any object whether animate or inanimate except another vehicle which can be fully identified and details of which have been provided by You or on your behalf to the Company.
(iii) You have left the Vehicle unlocked or let the keys in the vehicle.
(iv) You have failed to keep the key secure and under your personal control.
(v) The underbody of the Vehicle is damaged regardless of cause except where there is a collision with another vehicle.
(vi) The Vehicle is totally or partially immersed in water regardless of the cause.
(vii) The interior of the Vehicle is damaged regardless of the cause except where there is a collision with another vehicle.
(viii) The tyres of the Vehicle are damaged other than by normal wear and tear.
(ix) The Vehicle or any third party property is damaged by driving the Vehicle under or into an object lower than the height of the vehicle.
(x) You have failed to maintain all fluid and fuel levels of the vehicle or failed to immediately rectify or report to the Company any defect in the Vehicle of which you have become aware.
(xi) The vehicle is damaged by loading or unloading, normal wear and tear excepted.
(xii) You have failed to secure properly any load or equipment which leads to loss or damage by any part of the load or equipment.
(xiii) You use the Vehicle as an articulated vehicle unless agreed to by the Company in SPECIAL CONDITIONS on page 1.
(xiv) The exterior of the motor vehicle is damaged regardless of cause except where there has been a collision with another vehicle.
If you have paid for the hire of the Vehicle by use of credit card or directed the Company to bill charges to some other person, corporation, firm or organization who or which fails to make payment when called up by the Company, You hereby irrevocably accept that You are liable and will immediately pay the full amount due to the Company on demand. The Company, in addition, may charge You interest at the rate of 18% per annum calculated on a daily basis on all outstanding accounts or charges payable in accordance with this Agreement, such interest to be computed from the end of the rental period.

5. Damage Cover
Provided You and/or the Authorised Driver act within the terms and conditions of this Agreement, the Company will grant damage cover ( which includes your legal costs incurred with our written consent) to You and/or the Authorised Driver in respect of damage to the Vehicle and /or damage to any third party property other than damage to any property owned by You ( including any friend/relative, associate or passenger) in your physical or legal control. This cover is also subject to;
(a) You paying for the COLLISION DAMAGE/LIABILITY CHARGE on page 1.
(b) You and/or the Authorised Driver not having breached any terms and conditions of this Agreement.
(c) You and/or the Authorised Driver not being covered under any policy of insurance, and
(d) You providing such information and assistance as may be requested by the Company or anyone acting on behalf of the Company.
If cover is provided then the Company, or its insurer, may bring, defend or settle any legal proceedings in its/their sole discretion and the Company shall have the sole conduct of any proceedings. Any such proceedings shall be brought or defended in your name or the name of the Authorised Driver.

Note: Accidental damage reduction is no longer available on any commercial vehicles, 8 or 12 seaters.

6. General Provisions
(a) If there is any incident involving loss or damage to the Vehicle or involving the Vehicle while rented under this Agreement, You and/or the Authorised Driver shall promptly report such incident to the Company at the location where the vehicle was hired as well as delivering to the Company immediately upon receipt by You and/or the Authorised driver, every summons, complaint or paper in relation to such incident involving such loss or damage. You and/or the Authorise Driver must also report all incidents to the police or other proper authority;
(b)You and/or the Authorised Driver irrevocably release and hold harmless the Company (and it’s agents and employees) from all claims for loss or damage to your personal property, or that of any other person’s property left in the vehicle, or which is received, handled or stored by the Company at any time before, during or after the rental period, whether due to the Company’s negligence or otherwise;
(c)You and/or the Authorised Driver acknowledge that the Company relies on the truth of your/the Authorised Driver’s representations in this Agreement;
(d)You and/or the Authorised Driver will not refuse or fail to take any blood analysis or breath test requested by Police;
(e)Except as provided by law, no drivers or passengers in the Vehicle be or deemed to be the Agent, servant or employee of the Company in any manner for any purpose whatsoever;
(f)The Company gives no express warranty in relation to the motor vehicle. Certain conditions and warranties are implied by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974.Where the Company is permitted to limit it’s liability under those statutes for breach of an implied condition or warranty the Company limits its liability to replacement, repair or re-supply of the Vehicle. All other warranties, conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The Company is not liable to You and/or the Authorised Driver for any indirect, special, incidental or consequential damages relating to this Agreement;
(g)No right of the Company under this Agreement can be waived except by writing of an authorised officer of the Company;
(h)Words used in this Agreement to denote any gender shall include all genders, singular words including the plural, and noted on Page 1;
(i)Notwithstanding any other provision in this Agreement, a goods and services tax(GST) or any similar tax, stamp duty or any other tax, duty, surcharge, levy or fee(“charges”) imposed by Local ,State or Federal Government that is charged and collected by the Company is imposed anywhere in Australia and has application to any supply or use made under or in connection with this Agreement or in relation to the use or the likely use of any roads, facilities or any other infrastructure by You and/or the Authorized Driver or in relation to the provision of rental or other services to You or the Authorised Driver;
The Company may in addition to the rate, price or any other amount or consideration quoted or expressed as payable elsewhere in this Agreement, recover from You and/or the Authorised Driver an additional amount on account of the charge. Any additional amount on account of the charge shall be calculated without any deduction or set-off of any other amount and is payable to the Company on demand.
(j)You and/or the Authorised Driver acknowledge that your interest in the Vehicle is as a bailee of the Company only and that You agree not to part with possession, dispose of, encumber or assign any right or interest in the Vehicle and not create any lien on the Vehicle for repairs;
(k)You and/or the Authorised Driver agree to indemnify the Company from and against any or all claims, demands, actions, liabilities, losses, costs and expenses (including, but not limited to legal costs on an indemnity basis) incurred by the Company as a consequence of the failure for whatever reason of the due and punctual performance of your obligations under this Agreement;
(l)You acknowledge that the Company has not in any way represented itself to You as an entity carrying on the business of insurance;
(m)You and/or the Authorised Driver must not at any time admit liability for any claim, loss or demand and agree that if such admission is made by You or the Authorised Driver then that is a breach if this Agreement.

7. Fuel
The vehicle must be returned with the amount of fuel equal to that at the time of the rental. If the Vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted on Page 1.
I HAVE READ AND UNDERSTOOD THIS PAGE AND ANY OTHER CONDITIONS ON PAGE 1 AND SIGNED IT BEFORE MAKING ANY AGREEMENT TO HIRE ANY VEHICLE.
NCI 97/A